The chaotic rush to fix the launch of Cyberpunk 2077 is a big rush to offer refunds and try to keep the consumers that are happy, actually happy. Best Buy has already begun offering full refunds on almost all versions of the game. That came after Sony completely delisted the game from the PlayStation Store. And now all things are heating up even more as the last major seller of the digital version is jumping in on publicly spanking CDPR.
Microsoft announced on Twitter that the company will honor any refund requests for the buggy mess that is Cyberpunk 2077 on the Microsoft Store. It’s worth noting that the Redmond giant is late to the party, but they have a very open refund policy. Regardless of when you seek a refund, assuming you bought the game from the digital store, you can get a refund. This is a great change and how more of the industry should handle buggy launhes and other issues. Despite the delay, it’s very nice to see them taking the lead a bit.
Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://t.co/04TcniwVzy
— Xbox Support (@XboxSupport) December 18, 2020
Anyone who bought the game on the MS store will get the opportunity to refund the game at any time. As MS says, they “have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://msft.it/6010pXEHj”
This isn’t how Microsoft and most other companies handle refunds for digital games. You usually have to request a refund before you hit a certain threshold in playtime on the title. That’s been changed for good reason. Microsoft has altered the two-hour rule to make an exception for this new big AAA release.
Despite all of these issues, people are still shrugging about these problems, and even defending CDPR. The company has royally dropped the ball here, and defending them looks terrible given all the lies and equivocations. The game is unplayable for many, and just because you’re not having that experience means your opinion matters. People are angry over more than just the buggy game. THe entire industry needs to change and acting like it doesn’t is a problem. You’re part of the problem.
