Various problems and complaints about Google Stadia have been reported in the days following launch. From a narrow launch lineup was a major problem for some users. Early adopters also cited latency problems as a common complaint. There have also been claims that the 4K 60 FPS delivery has not been consistent. Gamers claim that PC and mobile have been limited to 1080p since the launch. And now, Google Stadia has a new problem being called out, specifically the Chromecast Ultra hardware is being cited as having a significant issue.
An overheat problem for the Chromecast Ultra was reported on Twitter, Reddit, and other social platforms. The company addressed the claims via their social media teams on Reddit and other platforms. The company claims that the heat being felt on the devices is normal, and should not be cause for alarm.
“We know any sort of heat on a device can be worrisome, but we can confirm there is no thermal overheating issue with Chromecast Ultra,” says Community Manager Grace. “During normal usage (like watching cat videos on YouTube), the surface of the device may get warm to the touch, but this is working as designed.”
The team also cites extensive testing they performed with the service and the hardware ahead of launch. Chromecast Ultra is supposed to be the device that handles decoding and displaying the data from the cloud. So it’s possible that intense scenes could cause an increased load on the hardware. According to Google, these loads should not cause undue heat generation.
“The team has done extensive testing on the hardware, services, and games—this includes tests of long Stadia play, and video sessions—and have not seen thermal shutdown problems,” ‘Grace From Google’ added. So it seems like Google will not be commenting on the issue further unless new information becomes common knowledge.