If you bought your copy of Cyberpunk 2077 from Best Buy, you will be able to return it to get a full refund. You have until December 21 to get your copy back to the store or contact their customer service to start a return. Vice broke the news when they spotted a customer service page on the Best Buy website that listed certain SKUs that could be returned to the retailer. You can even return an already opened copy of the game if you bought it at the retailer.
Currently, you can return the following copies to Best Buy:
- Cyberpunk 2077 for PS4 and Xbox One, physical copies
- Cyberpunk 2077 Collector’s Edition for PS4 and Xbox One, physical copies
- Cyberpunk 2077 Digital Xbox One
Microsoft is now offering “full refunds,” according to a statement released to Kotaku.
So it appears pretty much everyone is telling you to avoid the game on current consoles, which really sucks, but it’s the inevitable conclusion when you essentially con millions of people into buying something that’s broken, or something that might give them seizures.
And if you used other retailers, you should be able to reach out to them and see what they can do to help. Sony appears to have opened the flood gates this week as they delisted the game from the PlayStation Store. This all comes after a terribly rocky launch for the game, where the console versions of Cyberpunk 2077 were riddled with bugs. It turns out that CDPR flat-out lied, and the game does not run “surprisingly well” on the hardware.
CDPR responded the best way they could, by passing the buck and not really apologizing for the buggy mess. They included a rather distasteful line in their response that inferred gamers were too impatient by not waiting for the company to patch the broken game. A game that was thrice-delayed by the way.
This whole mess has led to a serious problem for CDPR. The company has lost around 40% of its overall stock price since December 4, with the last day seeing a massive 15% drop alone. This comes after more than 8 million pre-orders, around 4 million being on consoles, set records for the company. The reputation of the developer has been seriously damaged. The company has gone from a darling of the games industry to a major target for backlash practically overnight.
And I’ll say it again, changes need to be made. People are fed up for a good reason. This should be the last straw and it should prompt major changes in the games industry. Crunch Doesn’t work, at all. Crunch makes games worse. And no game that crunches its staff deserves praise or awards.